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Bosch, Thermador & Gaggenau Home Appliance Service Technician


Company: BSH
Expected salary:
Location: San Francisco, CA
Vaga de Bosch, Thermador & Gaggenau Home Appliance Service Technician

Job description: BSH Home Appliances Corporation – Top Employer US 2024Tomorrow is our home.At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.Service TechnicianSan Francisco, CA/ Full-timeYour responsibilitiesTo represent the company in delivering field based customer service and product repair, modification and installation. This position will also take on responsibility for the resolution of customer/product issues in order to maintain and enhance the reputation of the company and its brands.· Job Functions:· Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.· Carry out repairs, modifications and installation of BSH Products and Home Appliances in the field.· Maintain the goodwill of all brands when undertaking these duties.· Attend training courses as required and read all circulated technical information to keep an up-to-date knowledge of product ranges.· Work within company rules and regulations as set out in the Contract of Employment and amendments and in accordance with the Employee Handbook.· Maintain a safe working environment for both yourself and those around you at all times.· Only undertake work that you are qualified and able to attempt and that will not put yourself or others at risk of injury.· Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.· Assist in the development and training of colleagues if required.· Customer· Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.· Resolve customer issues within given guidelines and to the customer’s satisfaction.· Respond to additional customer demands when necessary to ensure that targeted productivity and customer response is achieved.· Attain agreed customer quality standards for job content, in-home interaction and accuracy of information capture.· Actively promote our service business and relationships by conducting dealer and customer visits.· Provide customer solutions for escalated issues between the Field and the Contact Centre.· Build and maintain strong relationships with the call centre and field support offices.· Ability and the expectation to provide additional customer solutions through direct selling of service products, including accessories, service plans, maintenance plans, etc.· Expectation for high performance with regard to Net Promoter Score (NPS) ratings through positive and active engagement with the customers.· Operations· Diagnose faults with the company’s range of products and rectify as required.· Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.· Inform the Technical Manager, via the local service centre, of any defects found which are out of the ordinary.· Carry out repairs on stock appliance held in retailer’s premises.· Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times.· Ensure confidentiality and appropriate use of customer information.· Report any health and safety issues to the appropriate appointed person.· General· A uniform should be worn whilst working and maintained in a satisfactory condition· Perform all other duties as reasonably required that are consistent with both training and experience· Adhere to all Company processes, procedures, policies and standards· As a team member, to contribute to the overall success of the team and the Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times· Ability and expectation to provide additional customer solutions through direct selling of service products, including accessories, service plans, maintenance plans, etc.· Expectation for high performance with regard to Net Promoter Score (NPS) ratings through positive and active engagement with the customers.Your profile· Associate degree – Required· 3-5 Years of Experience (Appliance repair experience) – Required· Excellent customer relations skills· Functional basic math skills· Ability to explain repairs to customers in an understandable and logical manner· Ability to make sound fact based decisions in the companies best interest· Excellent verbal and writing skills· Must be a self-starter and be able to work independently with minimal supervision· Continuous updating of progress to Managers in regards to service requests· Strong Microsoft office skills as well as Outlook.· Maintenance of company provided van· Valid driver’s license and clean driving record· Travel Percentage – 10%Your Pay & BenefitsThe pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.Benefits offered include the following:
  • Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire
  • Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees
  • Annual employer funded profit sharing dependent on company profitability
  • Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums
  • 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
  • Unlimited paid vacation for all Director and above level positions.
  • The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line)
  • 40 hours of paid personal leave (Production Line)
  • 12 days of paid holidays per year (max 8 hours paid per day)
  • Employee, friends, and family discount program for company products.
  • BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Further informationPlease visit and learn about what makes BSH a Top Employer!At BSH we appreciate everyone’s uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential – EOE / AA Employer.This position is eligible for the Employee Referral Bonus program.We participate in E-Verify.